At Medina Tours, we offer a variety of packages to cater to different needs and preferences:

• Umrah Packages: These include Monthly, Standard, Premium (3-star, 4-star, and 5-star), Group, Family, Regional, and Custom packages. We ensure that each package provides comfort and convenience suited to your requirements.
• Hajj Packages: Our Hajj packages are designed to offer comprehensive services for those undertaking the sacred pilgrimage. These packages include various accommodation and service levels to accommodate different budgets and preferences.

Our packages generally include:

• Flights: Round-trip airfare to Saudi Arabia.
• Accommodation: Hotel stays in Makkah and Madinah, based on your chosen package.
• Transport: Transfers between airports, hotels, and holy sites.
• Visa Services: Assistance with obtaining the necessary pilgrimage visa.
• Guided Support: Knowledgeable guides and support staff to assist you throughout your journey.

Yes, we offer special packages for specific periods, such as:

• Easter Umrah Packages: For those wishing to travel during the Easter period.
• Seasonal Hajj Packages: Tailored to accommodate the peak seasons and ensure a smooth pilgrimage experience.

Booking is easy:

1. Contact Us: Reach out via phone, email, or our online contact form.
2. Choose Your Package: Discuss your preferences and select the package that suits your needs.
3. Provide Details: Share necessary details, including travel dates and passenger information.
4. Confirm and Pay: Confirm your booking and make the payment to secure your package.

We understand that plans can change. Contact our customer service team as soon as possible to discuss any changes. We will do our best to accommodate your requests, subject to availability and terms of the package.

Yes, we provide comprehensive support for visa and travel requirements. Our team will assist you in obtaining the necessary pilgrimage visa and ensure all travel arrangements are in place for a smooth journey.

Your safety and health are our top priorities. We ensure that:

• Accommodation and Transport: Adhere to the highest standards of hygiene and safety.
• Guidance: Our staff provide health and safety advice, including COVID-19 precautions.
• Emergency Support: We offer assistance in case of any emergencies during your journey.

We offer several payment options to make booking convenient for you:

• Credit/Debit Card: Secure payments using major credit and debit cards.
• Bank Transfer: Direct transfer to our bank account.
• Online Payment Gateways: Use secure online payment systems for your convenience.
• Installments: For some packages, we offer installment payment options. Please inquire for details.

Yes, you can modify your package, but changes are subject to availability and may incur additional charges. Contact our customer service team as soon as possible to discuss any modifications or adjustments to your booking.

In case of flight delays or cancellations:

• Support: Our team will assist you with rebooking and make necessary arrangements.
• Accommodation and Transfers: We will ensure you are accommodated and transported as needed.
• Communication: We will keep you informed and provide guidance on the next steps.

Yes, we strive to accommodate the needs of elderly and disabled travelers:

• Special Assistance: We can arrange for additional support and amenities to ensure a comfortable journey.
• Accessible Accommodation: We offer options with accessible facilities.
• Guidance: Our staff will provide personalized assistance to help make your pilgrimage as smooth as possible.

Our cancellation policy varies by package and booking terms:

• Standard Cancellation: Cancellation fees may apply based on how far in advance you cancel.
• Refunds: Refunds are processed according to our policy, which is detailed in your booking agreement.
• Emergency Cancellation: In cases of emergency, please contact us immediately to discuss options.

Before traveling, consider the following:

• Health Check: Consult with your healthcare provider for any vaccinations or health advice.
• Medications: Carry any necessary medications and prescriptions.
• Travel Insurance: Consider purchasing travel insurance to cover any unexpected health issues.

To obtain a Hajj visa:

• Documentation: Provide a valid passport, completed visa application, and required photographs.
• Proof of Eligibility: Evidence of having performed Umrah or meeting specific criteria.
• Health Certificate: Some countries may require a health certificate, including vaccinations.

Extensions of stay are subject to visa regulations:

• Visa Type: Check if your visa allows for an extension.
• Application: Apply for an extension through relevant authorities or consult with our team for guidance.

We welcome your feedback:

• Feedback Form: Fill out our online feedback form available on our website.
• Email: Send your comments and suggestions to [Your Email Address].
• Phone: Call us to share your experience directly.

We value your feedback as it helps us continually improve our services.